Name: Fixlr
Address: SA
Price range: $

Question 1

What is Fixlr?

Accepted Answer

Fixlr is a professional smart lock installation service. We connect you with verified, trained technicians who specialize in installing and configuring smart door locks for homes and businesses.

Question 2

How can I book an installation service?

Accepted Answer

You can book an installation service by selecting the lock and door type, choosing your preferred technician, then picking a suitable date and time. Complete the booking by providing your address details and your contact number.

Question 3

How can I join as a technician?

Accepted Answer

You can register through the technician onboarding flow in the app. Provide your personal details, upload your ID document, set your service areas and pricing, then wait for admin approval.

Question 4

Is Fixlr available in my city?

Accepted Answer

We currently operate in all major cities across Saudi Arabia including Riyadh, Jeddah, Dammam, and more. Check the app for real-time availability in your area. We're expanding rapidly!

Question 5

What payment methods are available?

Accepted Answer

We accept credit cards (Visa, Mastercard), cash on delivery, and Apple Pay. Payment is collected after the installation is completed successfully.

Question 6

How and when do I get paid?

Accepted Answer

Payment is processed after each completed job. Earnings are tracked in your dashboard and transferred according to the payment schedule (weekly or bi-weekly depending on your preference).

Question 7

How do I contact support?

Accepted Answer

You can reach our support team via phone, WhatsApp, or email through the Help & Support page. Our working hours are Saturday to Thursday, 9 AM to 6 PM.

Question 8

What is the cancellation policy?

Accepted Answer

You can cancel your booking up to 24 hours before the scheduled service time without any charges. Cancellations within 24 hours may incur a cancellation fee.

Question 9

What areas can I provide service in?

Accepted Answer

You can select your coverage areas during onboarding and update them anytime from your account settings. We currently operate in major Saudi cities including Riyadh, Jeddah, and Dammam.

Question 10

Do you support products from other brands?

Accepted Answer

Yes! Our technicians are trained to install smart locks from various brands. We support most popular smart lock models available in the market.

Question 11

Is there a warranty on the installation service?

Accepted Answer

Yes, we provide a one-week warranty on all installation services. This includes free maintenance and support for any installation-related issues during the warranty period.

Question 12

What tools are required for installation?

Accepted Answer

You need a standard set of installation tools including a drill, screwdrivers, measuring tape, and a level. Specific lock models may require additional tools. Tool requirements are listed in each job checklist.

Question 13

What types of smart locks do you support?

Accepted Answer

• Cylinder Locks (replace existing cylinders)
• Rim Locks (surface-mounted on the door)
• Mortise Locks (embedded inside the door)

Our technicians are trained to install smart locks from various brands, compatible with wooden, metal, aluminum, and glass doors.

Question 14

How are technicians qualified?

Accepted Answer

All our technicians are verified professionals who undergo background checks, skills assessment, and training on all supported lock models. They are rated by customers after each job.

Question 15

How does account verification work?

Accepted Answer

After completing your registration, your profile is reviewed by our admin team. They verify your identity document, qualifications, and service details. You will be notified once your account is approved.

Question 16

How long does the installation take?

Accepted Answer

Smart lock installation typically takes 30 to 60 minutes depending on the lock model and door type. Your technician will provide a more accurate estimate during the booking.

Question 17

Can I set my own working hours?

Accepted Answer

Yes! You have full control over your availability. Set your working hours and days through the app, and only receive job requests that fit your schedule.

Question 18

Can I reschedule my appointment?

Accepted Answer

Yes! You can reschedule your appointment through the app up to 24 hours before the scheduled time at no extra cost.

Question 19

Do you provide technical support for technicians during installation?

Accepted Answer

If you encounter an unexpected issue, contact our technical support team through the app. We provide real-time guidance and can escalate to senior technicians if needed.

Question 20

Can I request a specific technician?

Accepted Answer

Yes, if you've had a positive experience with a technician, you can request them for future bookings (subject to availability).هل يمكنني طلب فني معين؟

Question 21

What should I prepare before installation?

Accepted Answer

Please ensure:

• Electricity is available
• Someone 18+ is present during installation
• Have your lock model details ready

Smart Home Installation in Saudi Arabia