Fixlr does not sell devices: we install a device you bought yourself or from a partner store, with a written 14-day workmanship warranty on electronically paid orders.
Fixlr is a professional smart lock installation service. We connect you with verified, trained technicians who specialize in installing and configuring smart door locks for homes and businesses.
You can book an installation service by selecting the lock and door type, choosing your preferred technician, then picking a suitable date and time. Complete the booking by providing your address details and your contact number.
You can register through the technician onboarding flow in the app. Provide your personal details, upload your ID document, set your service areas and pricing, then wait for admin approval.
We currently operate in all major cities across Saudi Arabia including Riyadh, Jeddah, Dammam, and more. Check the app for real-time availability in your area. We're expanding rapidly!
We accept credit cards (Visa, Mastercard), cash on delivery, and Apple Pay. Payment is collected after the installation is completed successfully.
Payment is processed after each completed job. Earnings are tracked in your dashboard and transferred according to the payment schedule (weekly or bi-weekly depending on your preference).
You can reach our support team via phone, WhatsApp, or email through the Help & Support page. Our working hours are Saturday to Thursday, 9 AM to 6 PM.
You can cancel your booking up to 24 hours before the scheduled service time without any charges. Cancellations within 24 hours may incur a cancellation fee.
You can select your coverage areas during onboarding and update them anytime from your account settings. We currently operate in major Saudi cities including Riyadh, Jeddah, and Dammam.
Yes! Our technicians are trained to install smart locks from various brands. We support most popular smart lock models available in the market.
Yes, we provide a one-week warranty on all installation services. This includes free maintenance and support for any installation-related issues during the warranty period.
You need a standard set of installation tools including a drill, screwdrivers, measuring tape, and a level. Specific lock models may require additional tools. Tool requirements are listed in each job checklist.
• Cylinder Locks (replace existing cylinders) • Rim Locks (surface-mounted on the door) • Mortise Locks (embedded inside the door) Our technicians are trained to install smart locks from various brands, compatible with wooden, metal, aluminum, and glass doors.
All our technicians are verified professionals who undergo background checks, skills assessment, and training on all supported lock models. They are rated by customers after each job.
After completing your registration, your profile is reviewed by our admin team. They verify your identity document, qualifications, and service details. You will be notified once your account is approved.
Smart lock installation typically takes 30 to 60 minutes depending on the lock model and door type. Your technician will provide a more accurate estimate during the booking.
Yes! You have full control over your availability. Set your working hours and days through the app, and only receive job requests that fit your schedule.
Yes! You can reschedule your appointment through the app up to 24 hours before the scheduled time at no extra cost.
If you encounter an unexpected issue, contact our technical support team through the app. We provide real-time guidance and can escalate to senior technicians if needed.
Yes, if you've had a positive experience with a technician, you can request them for future bookings (subject to availability).هل يمكنني طلب فني معين؟
Please ensure: • Electricity is available • Someone 18+ is present during installation • Have your lock model details ready